- Shipping Info
USPS, or UPS depending on region of the world. Tracking number will be sent to customers via email when package is shipped. U.S.A. orders allow 3 - 5 days. International orders allow 7-14 days.
- Return Policy
Cost bearing agreement in the event of cancellation:
If the right of cancellation is exerted, it is agreed that the customer shall bear the regular costs of the return delivery if the delivered products correspond to the ordered ones.
Acceptance of the delivery:
The customer should not accept packages that are visibly damaged on the outside without registering a complaint. When accepting the delivery, the customer must therefore ensure that the delivered package is not damaged on the outside. If the package is visibly damaged and therefore damage to its contents is obvious, the customer must show this to the delivery agent and let the delivery agent make a suitable note and should retain a copy of this note.
In some rare cases the parcel cannot be delivered because the delivery personnel was unable to deliver the package due to poor labeling of the recipient’s residence or place of business or due to your absence. In these cases it may happen that the shipment is returned to us. If we do not hear from you in such case, after receiving and processing the return shipment, we will refund the purchase price using the same method of payment selected by you during the ordering process & deduct the costs of the shipping.
If you contact us before we receive the return shipment back, we will be happy to ship the goods to you one more time without charge, if desired. But not more than one more time.